Title: Jr. Telecom Analyst
Comp: $20-$25/hr.
Purpose:
To provide telecom support and guidance to our clients and to.ensure their business needs are met iin the most effective way. As the customer-facing presence to our clients and we strive to provide a positive customer experience at all times.
Responsibilities:
  • Process large volume of work orders for adds, moves, and changes regarding Telecom related orders for small-medium sized requests in a fast-paced environment ·
  • Work across multiple business units to assist clients'needs for proper telecom requirements via face to face meetings, emails and conferencing(video, voice, data)
  • Meet with clients and perform walkthroughs to identify client needs
  • Program, analyze and resolve problems related to telecommunications systems' software and hardware
  • Fulfill ticketing needs in a timely manager and being mindful of SLA's
  • Provide basic telecommunication training to clients in face-to-face and\or. remote settings
  • Perform data entry requirements, maintain records and prepare reports relevant to the day to day business functions
Qualifications:
  • 1-2 years of Telecom experience
  • Or Equivalent voice/telecom experience and familiarity with the field's concepts, practices and procedures is required.
  • A good understanding of Telecommunications industry and practices such as change, inventory management and RMA's
  • Familiarity with IT Ticketing Systems, experience in Service Now and/ or Calero systems preferred
  • Familiarity with Cisco product suite, including Jabber and Webex
  • Familiarity with Cisco call manager and unity preferred
  • Ability to lift up to 20 pounds with or without assistance upon daily delivery of telecommunication equipment
  • Ability to lift up to 20 pounds with or without assistance upon daily delivery of telecommunication equipment
  • Ability to thrive in a fast-paced environment with the ability to multi-task ·
  • Ability to work independently with minimal supervision
  • Ability to work well within a team structure with changing priorities.
  • Ability to relate complex information to both technical and non-technical clients
  • Excellent customer service, written and verbal communication skills
  • Ability tQ work on-call after hours (including weekends) and often on short notice if the need arises
  • Strong knowledge and experience with Microsoft Office tools (Outlook, Word, Excel)
Desired Qualifications:
• Organized and detail-oriented with the ability to manage and prioritize own work
• Experience within media entertainment industry, especially a live broadcast company
• ·Knowledge of Call Accounting systems and practices