The IT Manager's role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the organization. The IT Manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT Manager will also define and implement IT policies, procedures and best practices. The IT Manager reports to the Chief Operations Officer.

General Responsibilities:
  • Lead the IT department's operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.
  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.
  • Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Work with stakeholders to define business and systems requirements for new technology implementations.
  • Keep current with the latest technologies.
  • Manage financial aspects of the IT department.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Approve and oversee projects.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
  • Develop requests for proposal.
  • Negotiate and administer vendor and consultant contracts and service agreements.
  • Practice asset management for IT hardware, software and equipment.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
  • Establish and maintain regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent IT activities.

Knowledge and Experience:

Networking
Local Area Network, Wide Area Network, Virtual Private Network. Internet Protocol TCPIP, Managed Switches, Routers, Hubs, Cisco Firewall.
Operating Systems
Windows XP, Windows 7, Windows Server (03-08)
Software
SQL Server, Citrix, Backup Exec, Antivirus Software, MS Office, Web Browsers (IE, Firefox), Real Page/Onesite, Hotelogix, Guest Tracker
Hardware
Experience building and repairing personal computers. Must be familiar with server hardware, RAID configurations, hard drive controller installation, CPU Multithread processing, hardware redundancies.

Skills Required:
  • Bachelor's degree and previous related work experience.
  • Property Management industry experience preferred.
  • Strong technical knowledge of telecommunications, network and PC operating systems.
  • Strong technical knowledge of current network hardware, protocols and standards.
  • Extensive application support experience.
  • Proven experience in IT infrastructure planning and development.
  • Excellent understanding of the organization's goals and objectives.
  • In-depth knowledge of applicable data privacy practices and laws.
  • Strong understanding of project management principles.
  • Strong leadership skills.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Ability to conduct and direct research into IT issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • High level of self-motivation.
  • Keen attention to detail.
  • Proven analytical, evaluative and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service.
  • Extensive experience working in a team-oriented, collaborative environment.

Work Conditions:
  • On-call availability.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting moderately heavy objects, such as computers and peripherals.