Transport Tool System Administrator

Responsibilities include but are not limited to:
  • Design, develop, and maintain a suite of software applications to capture, provision and monitor the Wireless Transport network.
  • Implement and train new users on the Transport Assurance Tools application packages.
  • First level of support and triage for bugs and issues submitted by users
  • Monitor performance and determine improvement areas by developing key performance indicators for critical department metrics.
  • Optimize system architecture and framework to facilitate business goals and growth
  • Interact with internal and third party stakeholders to define business processes and software requirements
  • Interface with analysts and business unit leaders to create automations and new tool sets to solve problems in a fast paced agile environment
  • Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; recommend and execute corrective actions to handle systems compliance against operating metrics.
  • Serve as technical liaison with vendors
  • Work with internal and third party stakeholders to specify and test interfaces for the suite of Transport Assurance Tools.
  • Participate in technical writing, standards and documentation processes for the Transport Assurance Tools application
  • 8 + years Internet / Telecommunications Network experience.
  • 3+ years of strong experience in Telecom OSS/BSS systems in one or more areas of Order Management, Inventory Management, Service Assurance and Interconnect Billing/ Expense Management systems or an industry-leading software package.
  • Experience using open source and low-code development tools in a telecom environment
  • Familiarity with various programming languages (JavaScript, Python, Java, C++, CSS, C#, C, HTML, Perl, etc.) and API development (Microservices, SOA, etc.).
  • Extensive knowledge with web service communication protocols (REST, SOAP, etc.)
  • 3 years + experience in Wireless Transport systems implementation / Integration / Operations and Maintenance a plus
  • Ability to work with business partners to define requirements for system and configure to meet their needs
  • Ability to train corporate and operational personnel to use the system efficiently
  • Ability to trouble shoot systems, identify bugs, relate to development and test fixes
  • Growth mindset: Proven ability to quickly learn new concepts, processes, software and development ideas
  • Strong interpersonal skills and ability to effectively communicate with different departments of the organization.
  • Detailed analytical abilities and technical writing skills.
  • Advanced Excel capabilities
Bachelor's degree or higher in Computer Science, Information Systems or equivalent engineering field and 5+ years of related experience, or equivalent combination of education and experience