The Quality Manager will be responsible for driving quality through the organization.
 
Responsibilities:
 
  • Update, implement improvements, and maintain the quality program to ensure that quality standard requirements and customer expectations are met
  • Maintain and improve product and process quality by driving product and internal/external compliance audits including ISO
  • Administer the company's internal audit program including planning, scheduling, coordinating, and performing internal audits 
  • Develop, implement, monitor and support continuous improvement efforts
  • Develop and monitor progress against consistent quality standards
  • Provide feedback to manufacturing management based on in-process and final inspection results, information identified by product returns, measurement of performance against established goals, etc.
  • Ensures the company's products, processes and documentation are in compliance with ISO
  • Administer the Corrective Action and Preventive Action (CAPA) system
  • Investigate customer complaints and prepare formal corrective action responses for submittal to the customer
  • Review manufacturing processes and recommend actions or changes for quality improvements, ensure implementation and conduct or coordinate training on any changes
  • Supervisory Responsibilities:
    • Responsible for directly or indirectly managing all Quality employees
    • Carry out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; Planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Perform all duties of quality personnel as needed due to absences, high volume, etc.
Qualifications:
  • BS degree in quality or related technical field
  • Seven to 10 years' experience in quality
  • At least 5 years of quality leadership/ managerial experience in a quality or manufacturing environment
  • Strong knowledge of ISO requirements and relevant industry standard practices is required.  Must have ability to interpret these regulations to ensure proper implementation in the plant 
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Proven ability to respond appropriately to inquiries or complaints from customers, regulatory agencies or internal employees related to qulaity
  • ASQ certifications desirable (e.g. CQE, CQM, CQA)
  • Demonstrated understanding of Lean Manufacturing concepts preferred
  • Strong project management skills preferred
  • Strong Microsoft suite computer skills required
  • Must work well in a team environment, possess an ability to adapt to change in the environment, and have proven ability to exert influence in a directive and positive manner
  • Must be able to lead, manage, and motivate a team through direct or indirect management
  • Demonstrated technical analysis capabilities including analysis, process improvement methodologies, quality assurance concepts and systems, etc.
  • Ability to work both independently and as part of a team and employ effective time management skills